Purchases, delivery and returns

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Below are details on how to order Emma’s artwork, including: Payments, Delivery, Returns, Refunds and Exchanges.

Firstly, thank you for taking an interest in purchasing my artwork. Each sculpture Emma creates is intended to be cherished for a lifetime: rest assured that every sculpture created by Emma Jean Kemp is an original artwork designed, sculpted, and approved by me to be of the highest quality.

How to Buy

Smaller items and drawings are available to buy through the online shop.

If you wish to buy an artwork that is not available in the online shop, contact the artist for availability or email mail@emmajeankemp.com

If the item is in stock, you will be emailed an invoice with a stripe payment link.
Once payment has cleared, your item will be dispatched.
Deliveries may take up to 10 business days from when payment was received.
Collection from artist studio or delivery by artist may be arranged if convenient.

Making foam support packaging for Pendulum sculpture.

If item is out of stock

If you wish to buy a sculpture that is not in stock, we will need to order a new cast. Order Times vary depending on the sculpture but generally it is 6 weeks for Bronze-resin and 12 weeks for Bronze sculptures.

You will be emailed an invoice with a stripe payment link.
You will need to pay minimum of 50% to order an item. If able, please pay invoice in Full upon ordering to create less admin and streamline the process.
The item must be paid for in full, before item will be dispatched.
Bronze resin: 6 weeks
Bronze: 12 weeks

See bottom of page for BRONZE v’s BRONZE RESIN

Delivery

For purchases through online shop, delivery prices are calculated at the checkout.
Delivery on sculptures purchased through artist are free within the UK.
Additional charges will apply for International Shipping and will be calculated on request.
Buyers from outside UK are responsible for customs duties, VAT and Import Tax charged by their country. These fees are not included in the purchase price or shipping cost.
All items in Stock will be dispatched once payment is cleared. This may take up to 10 business days.
On Delivery, Please check parcel carefully, whilst courier is present.

Returns and Refunds

Online purchases are eligible for return within 14 days of receipt.
The artwork must be returned in its original condition and packaging, and the buyer is responsible to return with fully insured shipping and notify us of delivery details. Any items returned damaged will be forfeit a reduced refund.
Refunds will be processed within 14 days of receiving the returned artwork undamaged and in resalable condition.
To initiate a return, please use refund request form or email Emma at mail@emmajeankemp.com with the following information:
- Your Name, address and telephone number
- Product name and edition number
- Reason for return
- IF BROKEN – You must email us a picture of the packaging & the broken item.
Return shipping costs are the responsibility of the buyer.
For returns: collection by artist or delivery by buyer, may be arranged if convenient and at the cost of buyer, unless item arrives damaged.

Damaged Items:

In the unlikely event that your artwork arrives damaged, you need to notify EJKemp within 24 hours of delivery, via email or ring 07554664404.
Damaged items and their packaging should be retained for inspection by Carrier and /or EJKemp.
YOU MUST TAKE PICTURES OF DAMAGED ITEM & PACKAGING & EMAIL THEM TO US ASAP.
Customers will be liable for the full invoice amount if goods are signed for as “Received in good condition” and later found to be damaged: please check parcel carefully while carrier is present. It is essential that you sign for as “Not examined”, If you do not examine while carrier is present.

Exchanges

Online purchases are eligible for exchange within 14 days of receipt. The difference in price will have to be paid for by buyer, or refunded by EJKemp.
The buyer will be responsible for delivery costs both ways.
Should you wish to exchange items please contact EJKemp directly, within 14 days of receipt

BRONZE v’s BRONZE RESIN

Bronze sculpture involves the ‘lost wax process’ – it is highly skilled, complex and labour intensive, which causes bronzes to be more expensive. Each edition is totally unique, as the complex process gives rise to variations; the cast bronze has a depth of colour and quality which can’t be replicated in bronze resin. Bronze casts are much heavier, cold to touch and you can guarantee the sculpture will be around for numerous generations! EJKemp’s bronze casts are produced by Art of Fine Nature, located in Shepton Mallet.

Bronze resin sculpture is also known as ‘cold cast bronze’ – it is made from a mixture of bronze powder and resin and the casting is faster and less expensive than casting in bronze. The sculpture is lighter but is more fragile, although easily repaired. High resin casting incorporates various fibres to improve the strength of the cast. The surface patination will dull over the years but it can sustain being outside for long periods of time. Cleaning and care will prolong the life of Bronze resin. EJKemp’s resin casts are produced by LS Sculpture Castings near Aylesbury.